Operational assessment, assessing current performance and opportunities.
Ticket and retail purchase experience audit.
Zendesk and Freshdesk review and assessment.
Customer journey map of end-to-end experience online and in person.
Measuring customer satisfaction across all touchpoints.
Identifying bottlenecks and root causes of contacts.
Building dashboards to track performance.
Sharing best practices.
Building customer surveys to track NPS and CSAT across all touchpoints
Cross-functional forum, process for alignment and prioritization
Develop process for continuous improvement
Clear communication, gathering and disseminating information
Implement new platform: Zendesk or Freshdesk.
Custom integration, gluing existing platforms together giving agents a single customer view.
Platform optimisation, increasing self-service, automations and auto responses.
With our Liminal Shopify app, you can connect multiple Shopify stores on Freshdesk, automate your customer service replies based on order status, view order info at a glance and much more.
Use our Liminal Ticketmaster App to automate your ticket sale enquiries from multiple stores.
Platform implementation including custom development.
Understanding your vision and supporting the delivery of strategy including cross-team/ Board buy-in.
Journey mapping, service design.
Measuring performance and satisfaction.
Higher revenues
Reduced cancellations & returns.
Efficient use of people resources
Increased supporter engagement
Improved CSAT and NPS
Greater employee satisfaction
Reduce inbound contacts
Improved management insight
Continuous improvement
Liminal brings people, process and platform together so you can deliver exceptional service.
